Refund policy
Products purchased on Hundredpercent-hemp.com are sold and managed by New Point S.p.A., VAT number IT05689650488.
If for any reason you are not satisfied with your order, you may request a return within 14 days from the date of delivery, in accordance with applicable consumer protection laws.
Return Conditions
To be eligible for a return, items must be:
- unworn and unused;
- in their original condition;
- complete with original tags and packaging;
- accompanied by proof of purchase or order confirmation.
We reserve the right to refuse returns that do not meet these conditions.
How to Request a Return
To start a return request, please contact us at:
or use the self-service return portal available in your customer account:
https://account.hundredpercent-hemp.com
Please include:
- your order number;
- the item(s) you wish to return;
- the reason for the return (optional).
Returns sent without prior authorization will not be accepted.
Return Address
Approved returns must be shipped to:
New Point S.p.A.
Via Salvador Allende 29
50058 Signa (FI)
Italy
Return Shipping Costs
Return shipping costs are the responsibility of the customer in cases such as:
- wrong size selection;
- change of mind;
- personal preference;
- incorrect purchase.
If the item received is defective, damaged, or incorrect, return shipping costs will be covered by New Point S.p.A.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:
- the item is defective;
- the item is damaged;
- you received the wrong product.
We will evaluate the issue and provide an appropriate solution.
Exchanges
The fastest way to receive a different item is to return the original product and place a new order separately once the return has been approved.
Non-Returnable Items
Certain products cannot be returned, including:
- personalized or custom-made products;
- gift cards;
- products that cannot be returned for hygiene or health protection reasons once opened;
- hazardous materials, flammable liquids, or gases.
Sale items may not be eligible for return unless required by applicable law.
European Union 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing any reason.
Items must be returned in the same condition in which they were received.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to the original payment method within 14 days from the return approval or from receiving proof of shipment.
Please note that processing times may vary depending on your bank or payment provider.
Payments made on the website may appear on your bank statement with the descriptor “HUNDREDPERCENT”, “HUNDREDPERCENT-HEMP”, or similar.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Information
New Point S.p.A.
Via Salvador Allende 29
50058 Signa (FI) – Italy
VAT Number: IT05689650488
SDI: 5RUO82D
Email: info@hundredpercent-hemp.com