Shipping policy
Products purchased on Hundredpercent-hemp.com are sold and shipped by New Point S.p.A.
Order Processing
Orders are generally processed within 1-3 business days after payment confirmation.
Additional processing time may be required for custom, personalized, or made-to-order products. In such cases, customers will be informed by email.
Orders placed during weekends, holidays, or promotional periods may require additional processing time.
Shipping Methods and Costs
Shipping costs are calculated during checkout based on:
- shipping destination;
- order weight and dimensions;
- selected shipping method.
Any available free shipping promotions will be clearly indicated on the website.
Estimated Delivery Times
Estimated delivery times are:
- Italy: 2-5 business days
- European Union: 3-7 business days
- International shipments: 5-12 business days
Delivery times are estimates only and may vary due to circumstances beyond our control, including:
- carrier delays;
- customs procedures;
- weather conditions;
- peak seasonal periods.
Shipping Destinations
We ship worldwide, except to countries or regions where shipping restrictions or legal limitations apply.
International customers are responsible for any customs duties, import taxes, or additional fees imposed by the destination country.
New Point S.p.A. is not responsible for delays caused by customs authorities.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.
Tracking updates may require several hours before becoming visible on the carrier’s system.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
We cannot guarantee address changes once an order has been processed or shipped.
Additional shipping costs caused by incorrect or incomplete shipping information may be charged to the customer.
Lost or Damaged Shipments
Please inspect your package upon delivery.
If your order is lost, damaged, or if you receive the wrong item, please contact us within 5 business days from the estimated delivery date at:
Please include:
- your order number;
- a description of the issue;
- photos of the package and/or product when applicable.
We will work with the shipping carrier to resolve the issue as quickly as possible.
Failed Delivery or Unclaimed Packages
If a shipment is returned to us due to:
- incorrect address;
- failed delivery attempts;
- unclaimed package;
- refusal of delivery;
we reserve the right to deduct any shipping or return costs incurred from the final refund amount.
Contact Information
New Point S.p.A.
Via Salvador Allende 29
50058 Signa (FI) – Italy
VAT Number: IT05689650488
SDI: 5RUO82D
Email: info@hundredpercent-hemp.com
Phone: +39 055 8790408